What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) and other secure payment methods processed directly at our checkout. All data is encrypted for your security.

Can I cancel or change my order?
Because we process orders quickly, please contact us within 12 hours of your purchase at bugarostore@gmail.com. If the order has already been dispatched, we will be unable to make any changes.

How long does delivery take?
The delivery timeframe depends on your location and is displayed at checkout. Generally, processing takes 1 to 3 business days, and delivery follows the carrier’s estimate provided during purchase.

Where can I find my tracking code?
A tracking number is automatically sent to your email as soon as the product is dispatched. If you cannot find it, please check your SPAM folder or contact us.

Do you ship internationally?
Yes, we ship to several regions. Please note that any customs duties or import taxes in the destination country are the responsibility of the customer.

What is your return policy?
You have 30 days after receiving your item to request a return. The item must be new, unused, with tags, and in its original packaging.

How will I receive my refund?
Once we receive and inspect the returned product, the refund will be automatically processed to your original payment method within 10 business days.

How can I talk to customer support?
We offer support via email (bugarostore@gmail.com) and through our Live Chat available on the website. Our support team is available from Monday to Friday.

What should I do if my product arrives defective?
We are very sorry if this happens. Please email us immediately with photos of the product and the packaging so we can send a replacement or process a refund.

it safe to shop at Bugaro?Yes. Our website uses SSL encryption to ensure that your personal and financial information is 100% protected during every transaction.